FREQUENTLY ASKED QUESTIONS

Last Updated on July 5, 2025

If you have any questions about our products, your order status, shipping, or anything else, please don’t hesitate to reach out to us.
You can contact us in three ways:

  1. Email: Send us an email at [email protected]
    — we aim to reply within 24 hours on business days.
  2. Live Chat: Use the live chat on our website for instant help during business hours.
  3. Contact Form: Fill out the contact form on our
    Contact Us page, and our support team will get back to you as soon as possible.
    Your satisfaction is our priority — we’re here to help!

We understand plans can change! If you need to cancel or modify your order, please contact us immediately after placing it.

  • If your order has not yet shipped, we can usually update or cancel it without any issues.
  • If your order has already shipped, we unfortunately can’t cancel it. In this case, you may need to wait for the delivery and then start a return.
    For the fastest help, please include your order number when you contact us.

We want you to be completely happy with your purchase. If you’d like to return an item, please follow these steps:

  1. Check eligibility: You can return most items within 14 days of delivery. The product must be unused, in original condition, and in its original packaging.
  2. Contact us: Email [email protected] with your order number and the reason for your return.
  3. Get a return label: We’ll send you a prepaid shipping label (in some cases, return shipping fees may apply).
  4. Pack & ship: Carefully pack the product and send it back using the provided label.

Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days.

We know you’re excited to get your new hardware! Here’s how shipping works:

  • Processing time: Orders are processed within 1–2 business days.
  • Shipping time: Delivery usually takes 3–7 business days within the US and 7–14 business days for international orders, depending on your location and chosen shipping method.
  • Tracking: Once your order ships, we’ll email you a tracking number so you can follow your package’s journey.
    If you have any concerns about delivery times, feel free to reach out to us!

We offer several shipping options to fit your needs:

  1. Standard Shipping: Reliable and cost-effective delivery for most orders.
  2. Expedited Shipping: Faster delivery if you need your components ASAP.
  3. International Shipping: We ship worldwide to most countries. Shipping fees and delivery times vary depending on your location.
    All shipping options and costs are shown at checkout. If you have special shipping requests, please contact us before placing your order.

Yes! All of our products come with a manufacturer’s warranty, which typically covers defects in materials or workmanship.

  • Warranty periods vary by product — please check the product page or contact us for specific warranty details.
  • If you need help with a warranty claim, just contact our support team. We’ll guide you through the process and work directly with the manufacturer if needed.
    Please note: warranties do not cover accidental damage or misuse.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US

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